Dear Patients,

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow and the new practices we have introduced since COVID-19 to keep patients and our team safe. Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations. You may see some changes when it is time for your next appointment. We are using industry leading practices to help protect our patients and team. Disinfection and Air-Filtration:

• We have purchased eleven IQ Air, Health Pro Plus, hospital grade air filters with multi-stage filtration of particles down to .003 microns, which is significantly smaller in size than Covid-19 at approximately .125 microns.  One air filter has been placed in each of our patient treatment rooms, one in the waiting room and one at our front desk area.  All eleven filters will be operating continuously throughout the day.  These air filters will clean all the air in each treatment room once every 6 minutes.  You can learn more about these filters at https://www.iqair.com/.
• In addition, we have also upgraded our HVAC filters to MERV11 which traps up to 95% of airborne particles.
• We will continue to use EPA approved surface disinfecting solutions and using disinfecting protocols recommended by the CDC and OSHA between each patient.

Enhanced Personal Protective Equipment (PPE):

• Our clinical team is provided with the highest quality Personal Protective Equipment available.
• Due to the additional PPE that our clinical team will be wearing, we will be keeping our office cooler than we have in the past. You may want to dress more warmly for your appointment. We also have blankets available, which are laundered after each patient use.

Reception:

• We have rearranged our reception area to make social distancing easy.

Patient Information: 

• We will provide masks for those who choose to wear one.
• We will provide hand sanitizer in the office for you to use as needed.
• We provide each patient with protective eye wear for their appointment. This eye wear is sterilized after each patient use, but if you feel more comfortable bringing your own, we encourage you to do so.
• If you prefer, you may wait in your car and we can call you when we are ready to see you. If you choose to do this, please call us when you arrive to check in.

We will continue to closely monitor updates from the American Dental Association, Centers for Disease Control, Occupational Safety and Health Administration(OSHA) and will continue to seek guidance from these agencies and public health officials.  We will keep you informed of any changes. We look forward to seeing you again and are happy to answer any questions you may have about the steps we are taking to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 608.467.8022 or visit our website at www.artisandentalmadison.com. Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends. Sincerely, Dr. Nicole Andersen and Team